The security of your financial information, transactions, and money is the core of our business and our top priority at ZAFA. ZAFA automatically encrypts your confidential information in transit from your computer to ours using specials protocols.

This PIN is used to authorize your transactions. The PIN is six digit code used and different for each "User Identifier" you create under your account. Please DO NOT share your PIN with anyone.
Note: Never reveal your PIN in a text message. ZAFA will only prompt you to enter your PIN when you initiate a transaction.

A password that is difficult to detect by both humans and computer programs, a strong password should meet these requirements:

1. Your password must be between 8 and 10 characters, contain at least one digit and one alphabetic character, and must not contain special characters.
   
2. You should try to include numbers, letters and symbols. However under no circumstances use sequential values (such as 123456, abcdef or sequential keyboard keys such as asdfgh). Another thing to avoid is using a repeating character (such as 111111). It is never a good idea to use a common word and simply replace a letter. For example, ?ameri7a? is not a sound idea. These tricks are well known to hackers.
   
3. Try to make your password easy to remember, but at the same time difficult for others to guess. Stay away from your birthday, partners or childs name or user name. Also stay away from words found in any dictionary. There are tools that will check each and every word (and variations of each word, such as spelling it backwards). This is referred to as a "brute force attack".
   

ZAFA collects information about you and your transactions to protect our payments network:

• When you open an account, we collect personal data such as your name, address, phone number, email address and Iqama ID.
• When you send, receive, or request a ZAFA payment, we collect transaction information needed to perform the service.
• When you sign up for optional features or products, we collect information needed (such as: Country and street name) to provide the service or to establish that you qualify for such features or products.

These practices help us provide you with a great service and safeguard our system.

• SSL (Secure Sockets Layer).
• Symmetric Encryption, DES.
• Asymmetric Encryption, RSA.

You can change your security questions & answer from your Profile page:

1. Login to your ZAFA account.
2. Click on Profile sub tab.
3. Click on Change Questions & Answers link.
4. Select the security questions and answers.
5. Click on Save button.

To Make sure your answer is memorable for you but hard for others to guess!

• Stay away from your child  birthday or partners name or UID. 
• Stay away from words found in any dictionary (There are tools that will check each and every word).
  

The Verification Code is a random number generated by Zafa systems when you attempt to sign-up for the service. This number will be sent to your mobile by SMS, and then you can enter it in the second step of the subscription form to authenticate ownership of the mobile number.

This code helps ZAFA to prevent automated subscriptions.

You can change your PIN from your Profile page.

1. Login to your ZAFA account.
2. Click on Profile sub tab.
3. Click on "Change Transaction PIN" link.
4. Enter the current PIN.
5. Enter a New PIN.
6. Confirm the new PIN.
7. Click on Save button.

You can change your password from your Profile page.

1. Login to your ZAFA account.
2. Click on Profile sub tab.
3. Click on "Change Password" link.
4. Enter your current password.
5. Enter your new password.
6. Confirm new password.
7. Click on Save button.

ZAFA will request you to enter your Secret Answers to identify yourself in the cases of forgotten password, PINs, or locked account.

If you are certain that you entered the correct password, you need to reset your password by doing the following:

1. Click the Forgot Your Password? Link.
2. Enter the email address associated with your ZAFA account.
3. In the text box, enter the characters shown in the image.
4. Click Submit.
5. Check your email inbox for an email from ZAFA.
6. Click the link in the email. If nothing happens when you click the link, copy and paste the web address into your browser's address bar.
7. You will see two security questions to confirm your identity; you need to answer both questions.
8. Click Submit.
9. Enter your new password, and PIN.
10. You've successfully reset your password. If you cannot confirm your identity, contact Customer Service.

Most password errors are the result of small differences in the way the password is entered. Please follow these guidelines when entering your password:

• Passwords cannot contain spaces.
• Passwords must be eight or more characters long.
• Passwords are case-sensitive. Make sure any capital letters have been included, and be sure Caps Lock is not on.

If you click on a link included in an email you're not sure is from ZAFA, make sure the address at the top of the browser window you're brought to reads exactly www.zafa.com.

*Note:
ZAFA emails will address you by your UID (mobile number or email address) and NOT by Dear ZAFA subscriber or Dear ZAFA Member.

Please, follow the few tips for creating a qualified password:

• Think of a sentence. An example may be: "An apple a day keep doctor a way".
• Take the first letter of each word: aaadkdaw.
• Make every other letter lower case: AaAdKdAw.