To log in to your ZAFA account, enter your UID (the same one you used to sign up for your account) and your unique ZAFA password in the fields on the top right side of the ZAFA homepage and click the Log In button.

If your UID and password are not working, keep these tips in mind:

1. Your UID and password cannot contain any spaces.
2. Be sure you use your entire email address or Mobile Number and not your name.
3. Be sure to include the @ symbol in your email address.
4. Be sure to include .com (or relevant domain extension) at the end of your email address.

Your password must be between 8-10 characters long and is case sensitive. If you have the CAPS LOCK key on, your password may not work.

If you are certain that you entered the correct password, you need to reset your password by doing the following:

1. Click the Forgot Your Password? Link.
2. Enter the email address associated with your ZAFA account.
3. In the text box, enter the characters shown in the image.
4. Click Submit.
5. Check your email inbox for an email from ZAFA.
6. Click the link in the email. If nothing happens when you click the link, copy and paste the web address into your browser's address bar.
7. You will see two security questions to confirm your identity; you need to answer both questions.
8. Click Submit.
9. Enter your new password, and PIN.
10. You've successfully reset your password. If you cannot confirm your identity, contact Customer Service.

Most password errors are the result of small differences in the way the password is entered. Please follow these guidelines when entering your password:

• Passwords cannot contain spaces.
• Passwords must be eight or more characters long.
• Passwords are case-sensitive. Make sure any capital letters have been included, and be sure Caps Lock is not on.
  

You must answer the questions to confirm your identify. If you can’t remember the answers contact us please.

This is how the ZAFA system recognizes you. After you log in, you can change the UID you use to sign in with by going to the Profile sub tab and clicking the manage UIDs link. If you cannot successfully log in using one of your registered UID, you can regain account access by confirming your identity.

Try to contact with your bank to reopen your account, If your plan is supplementary contact with your parent account holder because he is only responsible to manage his supplementary account.

1. When you click on the link, we will transfer you to the confirmation page to confirm your identity.
2. In the confirmation page you need to answer both security questions.
3. Click Submit.
4. Enter your new password.
5. You've successfully reset your password. If you cannot confirm your identity, contact Customer Service.
   

You can’t retrieve your password, but you can Reset the password

1. Click on Forgot Your Password? Link.
2. Enter the email address associated with your ZAFA account.
3. In the text box, enter the characters shown in the image.
4. Click Submit.
5. Check your email inbox for an email from ZAFA.
6. Click the link in the email. If nothing happens when you click the link, copy and paste the web address into your browser's address bar.
7. You will see two security questions to confirm your identity; you need to answer both questions.
8. Click Submit.
9. Enter your new password, and PIN.
10. You've successfully reset your password. If you cannot confirm your identity, contact Customer Service.

You can view and edit your account information in your Profile:

1. Log in to your account.
2. Click the Profile sub tab.
3. Click the address details link if you would like to view or edit.

No, you can’t add more than one number for each category.

Yes, you can add your extension to your work phone number from your Profile.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click the Personal Details link in the Subscription Information column.
4. Enter your extension.
5. Click Save.

You can delete a phone number from your Profile.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click the Personal Details link in the subscription Information column.
4. Select the number and remove.
5. Click Save.
   

No, you can’t edit the category of the phone number.

You can close your ZAFA account from your Bank. If your plan is supplementary your Private subscriber account holder is responsible to close your account. If you close your account, all of your outstanding transactions will be canceled immediately.

You can change your name from your Profile page.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click the Name Details link in the Subscription Information column.
4. Change the name.
5. Click Save.
   Your name has been successfully changed.
   

If you cannot remember the answers to your security questions, you can continue the password recovery process by contacting ZAFA Customer Service.

It is optional. You can change your street address from your Profile page.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click the Address Details link in the Subscription Information column.
4. Change the street address.
5. Click Save.

Your street address has been successfully changed

You can change your LogonProtect from your Profile page.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click the change LogonProtect link in the Security Information column.
4. Change the LogonProtect.
5. Click Save.

Your LogonProtect has been successfully changed

Beside the UID field, when you try to logon to your ZAFA account.

Your Receipt ID is a unique mobile number or Email address used to identify yourself if you require customer support from a merchant or ZAFA.

If you downgrade your plan from Trader to primary you will lose some benefits & features. For more information about each plan please, click on the link below:
Compare benefits and features of each plan

To make a full control on your account. In overview page you will see:

• Enhance your account.
• Manage your account.
• ZAFA Post.
• Account Details including your Balance.
• Transaction History.
  

It is for display the general information about your account, it will display:

• Name.
• UID.
• Status.
• Balance.
• Remaining Transaction Limit.
  

The bank responsible for active your account, If your plan is supplementary the primary account responsible for active your account.

Simply follow the steps:

1. Log in to your ZAFA account.
2. Go to My Account Tab.
3. Go to My Profile.
4. In the Subscription info click on the Name Details.
5. Change the display name and click save.
   

Simply Follow the steps:

1. Log in to your ZAFA account.
2. Go to My Account Tab.
3. Go to My Profile.
4. In the Subscription info click on the Name Details.
5. Change your name and click save.
   

Because, the new UID not Authorized. To authorize your UID follow the steps:

1. Log in to your ZAFA account.
2. Click My Account Tab.
3. Click my profile Sup Tab.
4. In the Account Management click on Manage UIDs link.
5. Select the new UID and click on Verify button.
   

It is to display the details of the last transactions.

Yes, you can find the all transaction that you did in the Transaction Center sub Tab.

After the user logs on with the UID – Password combination he/she will get access to the account in a read only mode (for e-wallet related functionality). This is called “Transaction Mode Off”. Had the user attempted a “write or commit” action he/she will be prompted to input the “Transaction PIN”. After that the user is in the “Transaction Mode On”. For security the user can switch this mode off again by clicking on the “lock” icon on top of the page.

In the Top Upper, click on the “Enable Transaction Mode” and enter your Transaction Pin using the virtual keypad and then click Submit.

In the Top Upper of the page, click on the link “Disable Transaction Mode”.

1. Log in to your ZAFA account.
2. In My Account Tab click on Overview sub tab.
3. In the left Menu click on Upgrade Account.
4. Fill up your Business & Trading information.
5. Click “Upgrade”.

To Trader account.

To Private Subscriber account.

1. Log in to your ZAFA account.
2. In My Account Tab click on my profile sub tab.
3. In Account Management click on Downgrade Plan.
4. Fill up your information.
5. Cick on “Downgrade”.
   

You will have a:

• Mass invoices.
• Higher limits.
• Backend integration.
• Online payment button.

For more information please click on the link below:
Compare benefits and features of each plan

You will lose some features,
For more information please click on the link below:
Compare benefits and features of each plan

It is a services provided by ZAFA. ZAFA will send a mail including a verification code to customer and the customer will verify his address.

It is to protect your UID & Password from theft.
We recommended to:

• Pick a message that someone else will not be able to guess.
• Don't include your ZAFA UID or password in the message.
  

Simply follow the steps:

• Log in to your ZAFA account.
• In My Account Tab click on overview sub tab.
• In the left menu click on Create LogonProtect.
• Enter Your LogonProtect.
• Click on Save button.
  

1. Log in to your ZAFA account.
2. In My Account Tab click my profile sub tab.
3. In the Account Management click on Manage UIDs.

Here you can manage your UIDs after you switching to the Transaction Mode.

1. Log in to your ZAFA account.
2. In My Account Tab click on my profile sub tab.
3. In the Account Management click on Manage UIDs.

After you switch to the Transaction Mode you can use the following:

• Verify UID.
• Change PIN.
• Reset PIN.
• Remove UID.
• Add New UID.

1. Log in to your ZAFA account.
2. In My Account Tab click on my profile sub tab.
3. In the Account Management click on Notification triggers.
   

It is the updated news, advertisement and offers to the ZAFA customer.

For security reasons, you cannot change account ownership (you can't change your UID to another person's UID).

Only the bank responsible for close your account If your plan is primary or trader,
But if your plan is supplementary only the parent (trader or primary) can close your account.

It is for storing entries of users and groups. Each contact entry usually consists of a few standard fields (for example: UID, First name, last name, company name, address, telephone number, e-mail address). The details are store in alphabetical order of contact's names.

1. Log in to your ZAFA account.
2. In My Account tab, click on My Contact sub tab.
3. Click on Create New User.
4. Fill up the contact information, and click Save.
   

1. Log in to your ZAFA account.
2. In My Account tab, click on My Contact sub tab.
3. Click on Create New Group.
4. Fill up the group information, and then click on Add button.
   

1. Log in to your ZAFA account.
2. In My Account tab, click on My Contact sub tab.
3. In the contact list, click on the specific letter to find out the contacts.

You can also search by group, by choose the group name.

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Click on Create New Group.
4. Type the Group Name and add member to the group.
   

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Click on Create New Group.
4. Type the Group Name and add member to the group.

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Chick the contacts from list to put them in the same group.
4. Choose the group and click Put in group.
   

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. In the contact list click on contact full name.
4. In the “User Identifier Field” enter the UID and click Add. You can repeat this step to add multiple UID to the same contact.
   

Yes, you can change the group membership, follow the steps:

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Select the group and click “Go To Group”.
4. Here you can add contact to the group and remove contact from the group.
   

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. In the contact list click on contact full name.
4. Edit the contact and click Save.
   

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. In the contact list Select contacts to Delete.
4. Click Delete.
   

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Click on New Group.
4. In the page bottom click on “Batch Contact”.
5. Click on “Browse” button and select the source file.
6. Select the Group.
7. Click on “Import” button.
   

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Select a group and click “Go To Group”.
4. Select the group to delete.
5. Click Delete Group.
   

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Select a group and click “Go To Group”.
4. Select the contact from “All members” field to add.
5. Click Add.
   

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Select a group and click “Go To Group”.
4. Select the contact from “Group Members” List to delete.
5. Click Remove.
   

Yes, you can add the same contact to the multiples groups.

You can have unlimited of contacts.

You can have unlimited of groups.

No, you can’t add new contacts that are not registered to ZAFA.

No, you can’t return back the group and the members of a group.

Yes, you can create a group with empty contact

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Click on Create New Group.
4. Type the Group Name and click Add.
   

Yes, you can create a new contacts without add this contacts to the group

1. Log in to your ZAFA account.
2. Click the Contact sub tab.
3. Click on Create New Contact.
4. Fill up the contact information and click Save.
   

It will only remove the group.

It is for:

• Add new events.
• Remind you.
• Send an event to multiple contacts.
• Display the events in my calendar & my account page.
  

You can add new event from your Account page.

1. Log in to your ZAFA account.
2. Click the Calendar sub tab.
3. Click the New Event button.
4. Fill the information.
5. Click Save.

Yes, you can send the reminder to multiple UIDs. In add new event page you can send the event to multiple contact.

This title will display in My Calendar & My account page.

Yes, of course, just follow the steps:

1. Log in to your ZAFA account.
2. Click the Calendar sub tab.
3. Click the New Event button.
4. In the right side of the new event page select the time that you need to reminder.
5. Click Save.
   

Yes, you can specify the event type, just follow the steps:

1. Log in to your ZAFA account.
2. Click the Calendar sub tab.
3. Click the New Event button.
4. In the left lower side of the new event page select the event type that you would like to specify.
   

Yes, you can repeat the reminder regularly, just follow the steps:

1. Log in to your ZAFA account.
2. Click the Calendar sub tab.
3. Click the New Event button.
4. In the right upper side of the new event page select the time that you would like to remind you regularly.
   

1. Log in to your ZAFA account.
2. Click the Calendar sub tab.
3. Click the New Event button.
4. To send the event to contacts, go to the right lower side of the new event page and enter the contacts UID and write your message.
5. Click Save.
   

No, you can’t send the reminder to mobile. You can only send a reminder to a ZAFA subscriber account.

No, you can’t send the reminder to any email address not registered to ZAFA. You can send a reminder only to the ZAFA subscriber.

1. Log in to your ZAFA account.
2. Click the Calendar sub tab.
3. Click the New Event button.
4. To send the event to multiple contacts, go to the right lower side of the new event page and enter the contacts UID and click add.
5. Type again another contact UID and click add again.
6. Repeat point number 5 as to add new recipient.
   

No, there are no limitations.

You can delete event from your Account page. Just follow the steps:

1. Log in to your ZAFA account.
2. Click the Calendar sub tab.
3. Check the Event to delete.
4. Click on Delete button.
   

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Manage your Bills link in the left menu.
4. Select the Bill to Pay.
5. Click Pay Bill.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Manage your Bills link in the left menu.
4. Select the Bill to Reject.
5. Click Reject Bill.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Manage your Bills link in the left menu.
4. In the Bills list.
5. Click on Details button to see the Details.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Manage your Invoices link in the left menu.
4. Select the invoice to remind from invoices list.
5. Click on Remind of Invoice.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Manage your Invoices link in the left menu.
4. Select the invoice to cancel from invoices list.
5. Click on Cancel Invoice.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Manage your Invoices link in the left menu.
4. Click the Details in the invoices list.
   

It is for Pay Bill or Reject Bill.

No, you can’t I pay a Bill if you don’t have an account Balance.

It is for send the invoices.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Incoming money link in the left menu.
4. Check the “Show these results on My Account page”.
   

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Incoming money link in the left menu.
4. Click on Send New Invoice.
5. Fill up the field and click Continue.
   

No, you can’t clear the incoming money list.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Incoming money link in the left menu.
4. In the Incoming money list, click on Details.
   

It is for send the Payments.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Outgoing money link in the left menu.
4. Check the “Show these results on My Account page”.
   

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Outgoing money link in the left menu.
4. Click on Send New Payment.
5. Fill up the field and click Continue.
   

No, you can’t clear the outgoing money list.

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Outgoing money link in the left menu.
4. In the Outgoing money list, click on Details.
   

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click Manage UIDs link in the Account Management.
4. Click Add New.
5. Fill up the field and click Add.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click Manage UIDs link in the Account Management.
4. Select the UID to delete and Click Remove.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click Manage UIDs link in the Account Management.
4. Select the UID to Reset PIN and Click Reset PIN.
   

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click Manage UIDs link in the Account Management.
4. Select the UID to Verify and Click Verify.
   

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click Manage UIDs link in the Account Management.
4. Select the UID to Change PIN and Click Change PIN.
   

You can have Unlimited UIDs for one account.

No, you can’t recover the UID.

Click Enable Transaction Mode in the right top upper of the page.

It is to illustrate you the Incoming money, in last 30 days, last 7 days and today.

Yes, you can see the all Money In

• Log in to your ZAFA account.
• Click the Transaction Center sub tab.
• Click the Incoming Money link in the left menu.
  

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click the Incoming Money link in the left menu.
4. In the Incoming money list click on Details.
   

It is to illustrate you the Outgoing money, in last 30 days, last 7 days and today.

Yes, you can see the money out

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click the Outgoing Money link in the left menu.
   

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click the Outgoing Money link in the left menu.
4. In the Outgoing money list click on Details.
   

To manage your Bills follow the steps:

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click the Manage Your Bills link in the left menu.
   

To manage your Invoices follow the steps:

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click the Manage Your Invoices link in the left menu.
   

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Advance Search link in the left menu.
4. Enter your Search Term(s).
5. Click Get Result.
   

It will use to display when you send money through SMS, and it will be use to your statement that you receive it from ZAFA.

The communication E-mail is the E-mail that you are going to receive a notification Email from ZAFA.

Because, the Health Care ID help us to make sure that this account is holds by you. For example: If you are forgot your password we will ask you about the secret answer and if you forger the secret answer we will ask you about Health Care ID and other information.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click Name Details link in the Subscription Info.
4. Change the name & Click Save.
   

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click Address Details link in the Subscription Info.
4. Change the Address & Click Save.
   

It is either Arabic or English. To customize your messages from a ZAFA.

1. Log in to your ZAFA account.
2. Click the Profile sub tab.
3. Click preferred language link in the Account Management.
4. Change the preferred language & Click Save.
   

You will receive the notification message and Email from ZAFA in your preferred language.

Yes, you can use any email address to communicate with ZAFA.

It is an instruction for deliver your order when buying goods and services using ZAFA account.

Yes, you can write any instruction on the “Delivery Instruction”, but we recommended to write the correct instruction to make it easy to the merchant to deliver your order.

To send the notifications email to you.

It is use to search a specific transaction. For example: (send Money, Request Money…….etc)

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Advance Search link in the Left menu.
4. In the top of the page check the “Quick filter”, select to filter and click Get Result.
   

1. Log in to your ZAFA account.
2. Click the Transaction Center sub tab.
3. Click Advance Search link in the Left menu.
4. In the bottom of the page check the “Save This Search to Quick Filter”, type the name and click Get Result.
   

The type either Send, Request, Pay Bill....etc

The person who send a transaction.

The person who receive a transaction.

The status either sent, pending, cancelled …..etc

The date of transaction.

You can search for any transaction you want.

To upgrade your account into Trader.

To take a higher level privileges and limits.

You will take a higher level privileges and limits. For more information, please click on the link below:
Compare benefits and features of each plan

A plan name, implying a subscriber with higher level privileges and limits. This plan is the perfect choice for your small business needs. The best benefit of this plan is that you collect your money beforehand –before delivering the product or service. For more information, please click on the link below:
Compare benefits and features of each plan

Yes, you can use the trader account as a private subscriber account and more.

This plan is the perfect choice for your small business needs; The benefits of this plan is:

• Online business.
• Quickly create.
• Distribute invoices.
• Collect your money beforehand –before delivering the product or service.

For more information, please click on the link below:
Compare benefits and features of each plan

It depends on your needs, So you have to choose the best suite your needs. For more information, please click on the link below:
Compare benefits and features of each plan

It is to make sure that the trader account holder has permeation to starting his business.

1. Login to your ZAFA account.
2. Click on My Account tab.
3. Click on My Profile sub tab.
4. Click on Channge my preferred language.
5. Select the English language.
6. Click on Save button.

1. Login to your ZAFA account.
2. Click on My Account tab.
3. Click on My Profile sub tab.
4. Click on Channge my preferred language.
5. Select the Arabic language.
6. Click on Save button.